Refund policy

At Homey, returns are accepted only for products that are damaged, defective, or incorrect at the time of delivery.

To raise a claim, customers must contact us within 7 days of delivery and provide a clear, continuous, unedited unboxing video showing the sealed package, shipping label, opening of the package, and the defect or damage.

Returns will not be accepted for change of mind, dislike of colour/design, or products damaged after delivery.

Once the claim is verified and approved, we will arrange a replacement or refund, as applicable.

This policy does not limit any rights available to customers under applicable consumer law.

Important: The unboxing video should start before opening the parcel.